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Here are some quick answers to some of the most frequently asked questions.
What digital file types can I upload?
We accept the following bitmapped file types: jpg, png, gif, tif, pdf.
If you need to print vector file types such as .ai or .eps, please contact us and we will be happy to help.
Email us at firstname.lastname@example.org Call us at (586) 498-2989 or Live chat with us through the website
What resolution does my image need to be?
If you don’t know what this means, don’t worry. Most digital cameras and smartphones take photos which will produce good results. The website will limit your size choices if your image does not have enough resolution for a good print. Our minimum resolution is 75 ppi.
Cropping Your Photos
We stock our materials in certain select sizes. The proportions may not exactly match the proportions of the photos you upload.
Your photo will likely need a bit of cropping in order to fit on a particular size piece of glass, metal, or wood. Each time you select a different print size a corresponding cropping box will appear over the image. Adjust this box by dragging on any of the indicated points or move this box by dragging it from the center. The crop tool will not allow you to go beyond a certain size if your photo has insufficient resolution to yield a nice print.
Pay close attention to the cropped area. The crop box shows the area that will be printed. A preview of your final print will be shown after you select continue.
What if my photo needs retouching?
We do not offer retouching services at this time. Photos must retouched on your end before being uploaded to our service.
Can I use images I found on the internet?
Digital copyright is a big issue these days. If you do not own the rights to use an image or have your doubts, please do not ask us to reproduce it. It must be assumed that most images found on the internet are someone else’s property. By checking out, you are affirming that you either own the content or have written permission from the applicable intellectual property rights owner to upload the content to us for use on products and services. You are completely responsible for the use of any content you upload in connection with the Site and the Services.
What if I need a custom size printed?
Custom sizes can generally be printed only onto metal or wood. We may make an exception for glass if your order is materially quite large. Custom orders do not qualify for web discounts or free shipping. Please contact us directly for custom pricing and shipping rates.
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We want you to be 100% happy with your images4walls.com experience. If for any reason you’re not satisfied with your order, you can return the product within 30 days of receipt for a replacement or refund, subject to the exceptions listed on our Refund Policy page.
To inquire about a replacement or refund, please call, chat or email with our customer service.
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